Horse Guard Inc. & Horseguard.com Privacy Policy

Horse Guard Inc. & Horseguard.com is committed to protecting your privacy. This Policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for using, maintaining, protecting, and disclosing that information.

We may from time to time update this Policy, so we invite you to review this web page periodically. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date noted above. The new Policy will apply to all past and current users of our website and will replace any prior Policies.

What Information We Collect and How We Use It

We do not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. Visitors to our website are not required to register or provide information to us in order to view our website.

If you choose to establish a Horse Guard Inc. & Horseguard.com account, we collect the following information about you: name, address, phone number, email address, username, and password. We use the information you supply for the purpose of providing the services you have requested, and as described in this Policy. In addition, we may from time to time contact you via email or regular mail unless you opt-out by following the instructions in the "opting out" section of this Policy.

If you purchase product, we collect the following information about you: name, addresses, phone numbers, email addresses, billing information including credit card numbers and expiration dates as well as the names, addresses, and phone numbers of gift recipients (if any). We use your name, address, phone number, and billing/credit card information to process your order or as otherwise described in this Policy.

The email address you provide is used for internal purposes, such as confirming and tracking your orders or as otherwise described in this Policy. We may also contact you occasionally via email or regular mail to keep you up-to-date on the latest Horse Guard Inc. & Horseguard.com news. If you would like to opt-out of receiving mailings from us, just let us know (see contact information below). Also, gift recipients may, from time to time, receive offers from us regarding new products and services that we think may be of interest to them. We allow gift recipients the option to opt-out of receiving future marketing-related communications from us.

In certain instances, we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Horse Guard Inc. & Horseguard.com, or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation, or sale or transfer of all or substantially all of our company or its assets, personal information collected by our website may be transferred to the purchaser or the new company.

Use of Cookies

Our website uses "cookies." A cookie is a small file that is sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help us determine whether a visitor to our website has visited our website before or if he or she is a new visitor. Cookies also allow Horse Guard Inc. & Horseguard.com account registrants to save time during checkout on return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. Please note that if you disable cookies, certain aspects of our website will not function properly, such as the shopping cart. Our cookies do not track any personal information about you or provide us with any way to contact you, and the cookies do not extract any information from your computer.

We may use third-party analytical tools to help us better understand how you use our website. These analytical tools will place cookies on your computer to collect information. The information collected by these analytical tools will tell us things like which search engine referred you to our website, how you navigated around our website and what you purchased. This information will help us to better serve you with more personalized information and product offerings. The third-party provider of the analytical tools may only use your personal information to perform services for us and is contractually required to maintain all of the information it collects and analyzes for us securely and in confidence. This third party may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-identifiable basis.

Updating, Deleting, Editing Your Account Information

After setting up an account with Horse Guard Inc. & Horseguard.com, you can access, review, correct and/or delete all of the personally identifiable information you provided to us by logging into your account. You may also ask us to assist by emailing us at orders@horseguard.com.

Orders

If you wish to purchase any products through our websites or applications, you will be asked by us or the third-party provider of the Services to supply certain information applicable to your purchase, including, without limitation, credit card details and shipping information. You understand that any such information will be treated by us in the manner described in our Privacy Policy. You agree that all information that you provide to us or such third-party provider will be true, accurate, current, and complete.

You agree to pay all fees and charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. All amounts appearing on websites and applications are quoted in local currency. Payments must be made using a valid payment card. Debit or credit card payments are processed using a third-party payment processor.

Descriptions or images of, or references to, products do not imply our endorsement of such products. We reserve the right, without prior notification, to change such descriptions or references, to change the prices, fees, and charges associated with any Service, to limit the order quantity on any Service, to reject, correct, cancel or terminate any order, and/or to refuse to provide any Services to you. Verification of information applicable to a purchase may be required prior to our acceptance of any order. Price and availability of any Services are subject to change without notice.

Autoship Orders

By ordering an autoship on any eligible product you accept the terms, limitations, conditions, and requirements of the Orders section above. When you elect to purchase an eligible autoship product, your autoship will automatically create a new order according to the frequency you choose. Before we process subsequent orders, you will automatically receive a reminder email, three (3) days before your order is placed. The amount charged for an autoship product will be the price of that item on our site at the time your order is processed. The total cost charged to your payment method for each autoship order will be the price of the item, less any autoship promotion for the product your ordered, plus any applicable shipping charges and sales tax. The charge for each autoship item shipment will be billed to the current payment on file. If we are unable to complete your autoship order with the payment method you used to create your subscription, you will receive a credit card declined email and your autoship item will not be placed until you update the payment method on your account. Your autoship will remain in effect until it is canceled. You can cancel, pause, skip or adjust your autoship preferences/frequency at any time by visiting the Horseguard.com Home Page > About > Manage

Your Account > click on order to edit the order or cancel. We reserve the right to change autoship terms at any time, including discount amounts and eligibility used to determine discount amounts, price, taxes, availability of products, and shipping charges. If the item is unavailable when we plan to ship it, we will contact you through email or phone. Autoships are good while supplies last and we reserve the right to terminate your autoship at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.

Trademarks

All trademarks, service marks, and trade names of Horse Guard Inc & Horseguard.com used in the site are trademarks or registered trademarks of Horse Guard Inc & Horseguard.com.

Third-Party Service Providers

We sometimes employ other companies and individuals to perform services for us. For example, we may hire agencies to help administer consumer promotions, to analyze data, to process and fulfill orders you place, and to provide customer service. We may share your personally identifiable information with these parties, who have agreed to hold this information in confidence, not to use it for any purpose except to carry out the requested service, and to honor Horse Guard Inc. & Horseguard.com’s privacy and security policies in the way this information is handled.

Sent Suggestions, Feedback, Pictures, Videos, or Written Testimonials

You may send suggestions, feedback, pictures, videos, written testimonial, or other communications to us through the Horseguard.com, our social media platforms, or by direct communication. By sending, sending, posting, displaying, performing, and/or otherwise distributing these means to Horse Guard Inc., you hereby grant Horse Guard Inc a worldwide, nonexclusive, sub-licensable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such material or thoughts in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without compensation and without any obligation to report to the provider of the material or thoughts, and waive all moral rights (including any rights to attribution) that you may have in such material or thoughts. You further agree that we and our designees shall exclusively own all documents, works, and other materials that incorporate all or part of any material(s). If you do submit or post materials, you acknowledge and agree that other persons, including Horse Guard Inc. employees and contractors along with others who have or will make material or thoughts, may have submitted or may submit in the future Ideas that are similar to the material or thoughts submitted by you. You acknowledge and agree that you will not receive any compensation because of Horse Guard Inc.’s use of other similar material or thought. You agree that no confidential or fiduciary relationship is established between you and Horse Guard Inc. as a result of your submission of the material or thought. Horse Guard Inc. has no obligation to use or distribute your material or thought. You also acknowledge and agree that, with respect to any portion of any of your materials or thoughts that are not protectable, submission of the material or thoughts shall not be deemed to place Horse Guard Inc. in any different position than members of the general public.

Security

We take your privacy and security seriously. For this reason, we maintain administrative, physical, and technical safeguards that are designed to protect your personal information from accidental, unlawful, or unauthorized destruction, loss, access, disclosure, or use.

Opting Out

If you would rather not receive marketing emails from us, please let us know by contacting us as indicated below.

Contact Us

If you wish to report an issue with the site, have any questions or need assistance, please contact Horse Guard Inc. & Horseguard.com Customer Support as follows:

Email: orders@horseguard.com      |              Phone: 541-923-5662        |     Mail: 3848 NW 91st St. Redmond, OR 97756

Updated: January 2021.